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The Call That Mattered More Than the Mistake
Last night we had a parent fall asleep during one of our online parenting classes. Per our policy, he was removed from the online classroom. That’s the part most people would focus on, but that’s not the part that stayed with me. This morning, when I walked into the office, I discovered that he had left us a voicemail. Not to complain, not to argue and not to make excuses. He called to apologize and then he asked if he could come back. That question matters more than people r

Abby Reed
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